CRM is an acronym from the phrase "customer relationship management." It will be the common expression used to clarify the management of potential customers through the sales process.

The actual CRM software cannot only arrange customer informa100

Microsoft announced the release of their "November 2011 Service Update" for Microsoft Dynamics CRM Online and CRM 2011 on-premise/partner-hosted deployments.

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When sales, marketing, and service teams increase their

productivity through the use of a holistic CRM solution,
both customer experience and business results improve,
creating a competitive advantage.100