Microsoft Dynamics CRM 4.0 (MS CRM)
Powerful CRM, Easy To Use As Outlook...

Microsoft Dynamics CRM 4.0 Works the way your business does

Microsoft Dynamics CRM 4.0 not only slips right into your employees’ lives without disruption, it also adapts easily to your existing business workflow and processes. You or your information technology (IT) partner can quickly modify application forms, data fields, and relationships and add new activities and objects without writing a single line of code. This makes it easy to tailor MS CRM to suit your needs and fit your business like a glove. You’ll also find a number of elegant workflow innovations that speed use, including next-step suggestions and automatic task assignment. MS CRM also includes capabilities such as:

•	A new marketing automation module that makes it easy to build customer or lead lists, create targeted marketing campaigns, track the progress of those campaigns, and follow up on campaigns.
•	Quick Campaign wizard that allows marketers and salespeople to send out e-mail blasts to targeted lists and track response.
•	Service scheduling that allows you to centrally manage all aspects of a service request, from logging and dispatching to tracking and follow-up.
•	Easy customization of MSCRM to your business workflow by adding custom objects and activities, designing custom views for different users, and building business logic into the CRM so that MSCRM automates repetitive tasks, tells users next steps, sends e-mails, and raises alerts for open items—nothing falls through the cracks, giving your customers a better experience.
•	Flexible reporting that enables managers to easily see how your business is doing—CRM data can be transferred into Microsoft Excel for analysis or into Microsoft SharePoint Portal Server for updating executive dashboards or collaborating on customer-related documents.

 

Microsoft Dynamics CRM Works the way technology should

Dynamics CRM 4.0 works the way your IT staff wants it to because it’s based on proven, industry-standard Microsoft technology that’s easy to learn and work with. You’ll enjoy a rapid, low-cost deployment; low support costs; and easy scalability as your business grows. IT-friendly features include:

•	Easy to modify forms, data fields, and information relationships so that users can get the customized information they need.  Microsoft xRM - One platform.  Many applications
•	Streamlined installation diagnostic tools that reduce setup time and help ensure a successful deployment of MSCRM.
•	Fast data searches across large volumes of customer data that help users find the information they need.
•	Easy to use step-by-step Microsoft Exchange Connector Deployment Wizard that simplifies MSCRM integration with Microsoft Exchange and Outlook.
•	Simple and fast connectivity to external data sources that gives users access to relevant information.
•	Advanced management and notification tools that are centralized and give the IT staff the right information to manage a CRM system.