GoldMine Premium Edition

iGoldMine Premium Edition 9.0, the latest release to the award winning GoldMine CRM Solutions product line.  GoldMine Premium Edition: Gain insight, increase knowledge… achieve better results! 

A Customer Relationship Management solution should provide you real-time access to your customer facing team’s processes, as well as an easy, quick view into the state of your client interactions.  Static reports and analysis in the past were acceptable, but with today’s constant changing business landscape and the ever growing need for information, instant views into your data is vital for you to make those important day to day decisions.  With GMPE 9.0, you can do just that!

New GoldMine Premium Edition 9.0 features are developed to help you better manage your business information needs with a complete set of visual dashboards across all CRM functionality.  GMPE 9.0 has pre-built dashboard parts for marketing automation, sales force automation and customer service business processes, and, clients have the ability to configure their own dashboard parts that match their specific CRM procedures.  GMPE 9.0 also supports robust integration into the worlds most commonly used activity and email management tool, Microsoft Outlook.  Now, GoldMine users can visually analyze the state of their business for better decision making in addition to improved client relationship tracking and user productivity. 

GoldMine Premium Edition supports all your sales, marketing and customer service business needs through powerful customer relationship management features, including relationship management, marketing automation, sales force automation, and customer service and support administration.

GoldMine Premium Edition will positively impact your productivity, customer relationship capabilities, and will continue to help you better manage your sales, marketing, and customer service efforts.

Find out more about GMPE 9.0 by downloading the GoldMine Premium Edition 9.0 Product Brochure.

If you are an existing GMPE client, download the Why Upgrade to GMPE 9.0 White Paper.

If you are new to GoldMine Premium Edition, download a Additional GoldMine Premium Product Information.

New in GoldMine Premium Edition 9.0

GMPE 9.0 provides instant access to all CRM data and improves user productivity with feature enhancements and product additions that include:

Complete CRM Dashboards: provides instant access into GoldMine data. With Dashboards clients may quickly view sales, marketing and customer service business information for quicker response time to clients.  Dashboards may also be copied, edited, or added by clients so their exact business needs can be matched with these powerful real-time analysis tool.  GoldMine dashboards are also action oriented so users can drill into the actual transaction records for real time decision making! 

Microsoft Outlook Integration: robust integration provides users a preview of GoldMine information directly from Outlook without having to switch back and forth between the two applications.  GoldMine information is not only viewable, but users can drill into GoldMine records for edits or further business follow-up.  This powerful integration helps improve user adoption and knowledge sharing across the company.

Relationship Management

       GoldMine Premium Edition consolidates customer information in one convenient location, which enables sales, service and marketing teams to view consistent data and similar facts across all facets of the organization

      Contact list views include preview panes for quick navigation to detailed information of any contact.  Contact record tabs can be reordered per user specific requirements and more can be displayed on the screen for added information

      Gain a holistic view of any customer maintained in GoldMine to effectively communicate with the entire client base

      Daily Activity Management features enable all users to manage day to day tasks and email conversations

      Activity List preview pane visually displays open and closed activities, email communications and more

      Quickly schedule calls, appointments, and to-do’s for any contact with the click of a button

      Calendar views provide insight into each users daily, weekly and monthly activities. Group calendars enable managers to view subordinates calendar information

Sales Management

Opportunity Management

      GoldMine helps sales agents and sales manager maintain a consistent selling process with visible results

      Assists account representatives in determining which markets they sell most effectively, which competitors they have a higher     chance of winning against, and what sales activities and tactics can help shorten a sell cycle for optimal customer wins

      Quickly create Projects based off of opportunity information.  GoldMine allows you to track detailed information about the clients,    project status, source, and timeframe of any project

Forecast Management 

      Forecast features allow managers to view each opportunity in the system and enable all levels of management understand the       big picture, to help keep sales cycles on track

      Compare actual sales and forecasted sales vs. quota so users stay focused on reaching their sales quotas

      Administer forecast pipelines in real-time for the greatest revenue impact

Marketing Automation

Campaign Management 

      Improve marketing effectiveness and target the right contacts for each campaign by using intuitive campaign creation features in   GoldMine

      Better understand your customer targets and marketing activities.

      Campaign wizard helps lists contacts which qualify for specific campaigns, automatically generate each user’s activities and         helps marketing managers create and initiate email campaigns.

Lead Management

      Analyze the value of various lead characteristics using the Leads Analysis tools in GoldMine Premium Edition

      Automated process helps automate common business tasks such as sending emails, updating lead information, or scheduling     lead activities

      Track sales for closed loop reporting and campaign effectivenes

Customer Support

Case Management 

      Customer Service and Support functionality enables tracking, resolution and reporting of service requests resulting in improved  client satisfaction and better customer retention

      Customer service center permits all support agents to accept incoming service requests, be alerted with upcoming and urgent  cases, and share client information across support teams

      Places important client information in the hands of your service agents so they can resolve service request quickly and accurately

Knowledge Base

      GoldMine users can leverage powerful Knowledge Base features to help analyze and resolve customer service issues

      Supports an organizational content structure for all teams to access, as well as, each user can develop their own, individual knowledge base content

      Easily store content in comprehensive file and folder formats, and search knowledge base by keywords, topics and more

Look Deeper Inside Premium

User Interface

      Modern look and feel makes GoldMine Premium Edition easier to learn and use

      Tabbed view provides quick navigation between open windows in GoldMine

      Enhanced left hand navigation bar allows direct access into major features

      Contact record display enables more customizability

      Organization chart within contact relationships tab visually displays organization structure and roles

      Contact list preview panes for quick navigation to detailed information

      Recently Viewed box displays records just recently accessed in GoldMine

      Contact Search Box is always present for faster access into contacts 

      User configurable grid controls, such as, Group By, Summary and Filter mechanisms

      Activity List allows users to easily manage open and closed activities, email communications and more. 

      Auto-complete capability improves speed and accuracy in field data entry

      Tip of the day helps users learn about the features of GoldMine

Dashboards, Analytics & Reports

      GMPE 9.0: Complete CRM Dashboards for marketing, sales and customer service

      Real-time and historical analysis

      GMPE report center contains many out of the box reports to analyze various aspects of GoldMine data

      Leverage third party reporting tools such as Microsoft SQL Reporting Services or Crystal Reports

Minimum System Requirements

Please note that requirements vary by implementation. Contact your RB Data Services GoldMine Specialist for more information.

Server System Requirements

      Microsoft Windows Server® 2003 x64 or x86 (32 bit)

      Microsoft Windows Server® 2008 x64 or x86 (32 bit)

      Microsoft Windows Server® 2008 R2 x64

      Microsoft® SQL Server™ 2005 or SQL Server 2008

      1 GB of RAM, 2 GB or more depending on size of the database

      2.0 GHz or faster CPU (Intel or AMD)

      250 MB of available hard drive space (1 GB or more recommended)

Shared Workstation Requirements

      Microsoft Windows® XP x86 (32 bit) – 1 GB of memory

      Microsoft Windows Vista™ x86 (32 bit) – 2 GB of memory

      Microsoft Windows® 7 x64 or x86 (32 bit) – 2 GB of memory

      250 MB of available hard drive space (500 MB or more recommended)

      1.5 GHz or faster CPU (Intel or AMD)

Call us at +858-541-1820 if you would like to talk with a GoldMine Specialist today!