Archive for the ‘Microsoft CRM’ Category

As a nonprofit, you're tasked with tracking a lot of information relating to donors, constituents, members and more.  Automate the time consuming processing with a customer relationship management (CRM) solution from Microsoft.  The promotional price, if you're eligible, for this version of Microsoft Dynamics CRM for non-profits is $9.99/user/month as opposed to the standard pricing of $44/user/month.

You can now get more done in a cost effective manner with ready to use tools in addition to tools that you can customize for your business needs. Microsoft Dynamics CRM gives you the tools for:

· Donation and pledge management
· Member and constituent management
· Volunteer tracking
· Campaign management
· Case management
· Event management
· Tailored dashboards and reports

"Nonprofits and NGOs are always challenged with doing more with less," said Sarah Barnhart, senior program manager of community affairs at Microsoft. "We see technology as being a key enabler of helping nonprofits to reduce administration and focus their resources on where they can have the biggest impact. Microsoft Dynamics CRM for nonprofits and NGOs includes customized features that simplify administration and management for organizations of every size."
 

Download the Microsoft Dynamics CRM brochure for non-profits. Designed to support your cause with affordable, versatile constituent management.

Contact us today at info@rbdata.com or 858-541-1820 to see if your non-profit organization is eligible for this great offer and to learn how Microsoft Dynamics CRM can take your organization to a whole new level.

Computing is undergoing a seismic shift from client/server to the cloud, a shift similar in importance and impact to the transition from mainframe to client/server. Speculation abounds on how this new era will evolve in the coming years, and IT leaders have a critical need for a clear vision of where the industry is heading. We believe the best way to form this vision is to understand the underlying economics driving the long-term trend. In this paper, we will assess the economics of the cloud by using in-depth modeling. We then use this framework to better understand the long-term IT landscape.   To view the report visit click here.

The challenges healthcare providers endure on a daily basis are overwhelming. Many of you are dealing with outdated and unconnected technology that greatly limits the amount of proactive care you can provide. 

You may have heard of Microsoft Dynamics® CRM, but it is commonly thought of as a solution for customer service. After all, CRM does stand for "customer relationship management". With that said the same scenarios apply to patient relationship management and Microsoft Dynamics CRM can and does alleviate the pains of the healthcare industry as well. Here are a few ways it helps to increase your patient satisfaction:

You can coordinate delivery of patient care throughout the organization with easy access to all patient records.

You can develop more efficient and effective case management.You can increase time spent on patient-focused activities.  

You can increase time spent on patient-focused activities.

You can deliver better coordinated outreach and educational activities that target specific communities or populations.

Microsoft Dynamics CRM gives you better insight into your patient records, making it possible to take that proactive approach you've always wanted. Download this informative healthcare whitepaper to learn more: Patient Relationship Management: An Approach that Improves Patient Satisfaction and Health.

Attend this FREE global virtual launch event and watch Microsoft CEO Steve Ballmer introduce Microsoft Dynamics CRM 2011 on January 20, 2011.  Learn how it is designed to help you boost sales, improve marketing, enrich customer service interactions, and accelerate line of business application development through xRM.

Hear keynote presentations by Kirill Tatarinov (Corporate Vice President, Microsoft Business Solutions), Michael Park (Corporate Vice President, Microsoft Business Solutions), and Brad Wilson (General Manager, Microsoft Dynamics CRM).

In addition, you'll be able to:  

• Get a sneak peek view through engaging demos.
• Hear success stories from real customers who put Microsoft Dynamics CRM 2011 to work for them.
• Choose from several different tracks especially designed to suit your business, industry or IT needs.
• Chat live with Microsoft experts and other customers in real time during the event.

Join us on January 20th at 9 a.m. PST and watch from the comfort of your home or office! Register now.

Microsoft Dynamics CRM continues to demonstrate its stronger presence as a go-to solution for prospects looking for a solid customer service application.

The following is an excerpt from the Microsoft News Center press release:

REDMOND, Wash. – April 15, 2010 - Microsoft Corp. today announced that Microsoft Dynamics CRM has been positioned in the Leaders quadrant of the 2010 Magic Quadrant for CRM Customer Service Contact Centers. In this research report, Gartner Inc. looks primarily at the first layer: CRM business applications for customer service interactions.

Microsoft today is also introducing the Customer Care Accelerator for Microsoft Dynamics CRM. The new accelerator helps customer care and contact center organizations provide a consistent customer service experience by combining data elements from disparate applications such as mainframes, databases or Web sites for display in a single user interface. The quick ease of access to information helps agents provide efficient service, which in turn helps improve overall customer satisfaction; and, as a corollary benefit can help to preserve or increase profit margins. The core business scenarios supported by the Customer Care Accelerator include the following:

- Integrated desktop enables the aggregation of information from diverse business applications into an integrated agent desktop, providing users with a 360-degree view of customer interactions. Customer service representatives have fast access to business-critical information to serve customers quickly and efficiently, which helps increase satisfaction and loyalty.
 

- Desktop automation workflows minimize human error and streamline business processes, eliminating the need for contact center agents to re-enter the same data in multiple applications and helping to ensure a consistent customer service experience.

- Computer telephony integration (CTI) is simplified for supplying caller screen pop-up information to agents. CTI makes it possible for the telephony system to connect to the CRM business application and give agents detailed customer information to help them better serve their customer.
 

- Activity reporting gives contact center managers the ability to quickly access agent desktop transaction reporting, identify process bottlenecks, streamline processes and automate routine tasks to improve overall call center efficiencies.

The Big Easy Offer 5.0 gives you choices on Microsoft products and solutions that fit your needs.

Now you can find the right solution for (more…)

Virtually all of our clients depend on their CRM application to run their business.  Many of them make the mistake (more…)

Below is a video where Eric Boocock, Senior Technical Product Manager at Microsoft gives an overview of CRM 2011.  He showcases some of the new features within CRM 2011 such as personalization, dashboards, SharePoint document library integration and much more!
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Did you know that Dynamics CRM 4.0 will work with Exchange Online (Microsoft's new hosted version of Exchange 2010)?  You can have full email sending and tracking capabilities using CRM with Exchange Online, including forwarding in-box emails. 

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