Last month, we talked about CRM Business Intelligence and since there was so much interest in that topic, let's go a bit deeper.
So many companies do a great job of capturing information in their Microsoft CRM system but are awful at being able to use that information to make better decisions faster.
What about you?
Are you quickly able to quickly segment your data base to execute a new marketing campaign so that it is targetted just those customers who have purchased a certain product in the last 18 months?
Are you able to identify the characteristics of your most profitable customers such as
* SIC Code
* Company Size
* Position of purchaser
* Is company in growth mode or decline
so that you can intelligently purchase a new list of prospects?
Do you know what the average lifetime value of a customer is along with the margin rate?
Do you understand the behavior of a customer who is growing discontent with your product or service BEFORE they stop being a customer?
If you use your website to either conduct sales or generate leads do you know things like:
* How many unique website visitors it takes to generate a lead
* How many leads it takes to set an appointment
* How many appointments it takes to generate a sale?
The point is to be able to successfully grow your business you must know your numbers (commonly called metrics). If you do, then you are in a position to make better decisions faster.
To help you get started, we are offering you a free 60 minute Business Intelligence Quickstart consultation. This offer is valued at $250, is limited to the first 8 companies that request it and expires on July 8, 2011. Sorry, but this offer is limited to US based companies who have over 25 employees.
If you would like to take advantage of this offer, please contact us at 858-431-1820 or by email at firstname.lastname@example.org and we will set up a mutually convenient time for your free Business Intelligence Quickstart consulation.