Customer Relationship Management (CRM) is a company-wide business strategy focused on improving interactions with customers. Organizations looking for technology to improve these customer experiences are often hampered by lengthy and costly implementations, inflexible software and poor user adoption. Microsoft Dynamics CRM Online helps solve these challenges with powerful, easy-to-use CRM software delivered over the Internet to help organizations get up and running quickly and cost-effectively with the flexibility to meet the unique needs of any business.

SALES: CLOSE DEALS FAST

Enable salespeople to create a single view of the customer with tools that streamline and automate everyday sales processes promoting shorter sales cycles, higher close rates and improved customer retention. Microsoft Dynamics CRM Online gives sales professionals fast access to customer data and history when connected to the Internet or while working offline so they can work smarter and spend more time selling. Wizard-driven communications tools help keep sales prospects and customers informed of new product and service offerings.

MARKETING: GENERATE DEMAND

Provide marketing professionals with intuitive data organization and segmentation tools, powerful campaign management features and insightful marketing analytics to increase the effectiveness of marketing programs, generate demand and better track key performance indicators. Microsoft Dynamics CRM Online provides a comprehensive set of marketing capabilities so you can better understand customers and target your resources to the areas of highest return.

SERVICE: DELIVER RESPONSIVE SERVICE

Deliver customer information, case management, service history and support knowledge to the desktops of customer service personnel, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics CRM Online provides a comprehensive customer service solution that is familiar to users, and is completely customizable to match your support process.

Microsoft Dynamics CRM Online provides a host of additional features and capabilities that enable your organization to:

GET STARTED QUICKLY

ACCESS YOUR CUSTOMER DATA

Microsoft Dynamics CRM Online helps ensure that your customer data is available when and where it’s needed and in the necessary format—through the user interface, Web services interface or as an exported file.

DRIVE USER ADOPTION AND PRODUCTIVITY

Microsoft Dynamics CRM Online works in a way that is familiar to your users. Whether accessed through a browser or from within Microsoft Office Outlook, users can work in an environment they already use and understand.

STREAMLINE BUSINESS PROCESSES

With Microsoft Dynamics CRM Online, business users can quickly design workflows to standardize and streamline their business activities, automate repetitive tasks and enable the consistent execution of marketing, sales and service processes to ensure your best business practices work as they should.

REPORT WITH EASE

Turn customer data into actionable insight with wizard-based tools that enable end users to create sophisticated reports on their own. Microsoft Dynamics CRM Online gives people rapid, relevant access to reporting and data so they can make faster, better-informed decisions.

GROW WITH YOUR BUSINESS

Microsoft Dynamics CRM Online can fit the unique needs of any size business and can adapt and grow as your company grows without expensive upgrades to hardware.

CUSTOMIZE TO MEET YOUR NEEDS